Legal

Respite Care Cancellation Policy

We recognize that scheduling in-home respite care can be a delicate situation with many factors that can come into play. This policy offers guidance on what happens when scheduling conflicts occur and what their remedies are.

Patient/Caregiver Initiated Cancellations

The patient or caregiver must notify the in-home respite vendor for cancellations with at least 24 hours notice. Cancellations with > 24 hours notice are fully permitted.

The following exceptional circumstances are permitted for emergency cancellations:

Patient hospitalization
ER visits
Behavioral crisis
Severe weather conditions (earthquake, flood, hurricane)

Late Cancellation Policy — Escalations

1st late cancellation

Email reminder of policy

2nd late cancellation within the respite calendar year (July 1 – June 30)

Phone call between caregiver and HōttoCare

3rd late cancellation within the respite calendar year (July 1 – June 30)

Case review for continued eligibility/scheduling for in-home respite. Consideration will be made to remove access to GUIDE paid respite for the rest of the year.

Questions about this policy?

If you need clarification on cancellations, rescheduling, or exceptional circumstances, our team is here to help.