HōttoCare Respite Cancellation Policy

We recognize that scheduling in-home respite care can be a delicate situation with many factors that can come into play. This policy offers guidance on what happens when scheduling conflicts occur and what their remedies are.

Patient/Caregiver Initiated Cancellations

The patient or caregiver must notify the in-home respite vendor for cancellations with at least 24 hours notice. Cancellations with > 24 hours notice are fully permitted.

The following exceptional circumstances are permitted for emergency cancellations:

• Patient hospitalization

• ER visits

• Behavioral crisis

• Severe weather conditions (earthquake, flood, hurricane)
  

Late Cancellation Policy - Escalations

1st late cancellation

• Email reminder of policy

2nd late cancellation within the respite calendar year (July 1 - June 30)

• Phone call between caregiver and HōttoCare

3rd late cancellation within the respite calendar year (July 1 - June 30)

• Case review for continued eligibility/scheduling for in-home respite

• Consideration will be made to remove access to GUIDE paid respite for the rest of the year