Care Navigator
You don't need a background in healthcare. You need to know what it's like to sit with a family in the hardest chapter of their lives — and to want to help the next one find their footing faster than you did.
Why this role exists
Every month, more families come to HōttoCare looking for one thing: a person who will walk with them. Not a hotline. Not a portal. A guide. Our Care Navigators are that person — the one a daughter calls at 9pm because she doesn't know what to do next, and the one who calls back.
We're building our team of Navigators one relationship at a time, and we're hiring on an ongoing basis. If this sounds like the work you've already been doing for free — for your own family, your neighbors, your community — we'd love to meet you.
Who we're looking for
Warm, coachable, and growing.
You're warm before you're polished. We can teach systems and process; we can't teach someone to care.
No specific background required.
Navigators come from all kinds of work — retail, grocery, hospitality, teaching, family caregiving, and more. What matters is how you show up for people, not your resume.
A personal connection to dementia caregiving.
You've cared for, or cared alongside, someone living with dementia — as a family member, a friend, or in your community. You understand the exhaustion and the love, because you've lived it.
In it for the long run.
This isn't a stepping-stone role for you. You're looking to build something meaningful with families over the long haul — ideally five years or more.
Reliable under weight.
You can hold a hard conversation with steadiness, follow up on a hundred small details without dropping any of them, and know when to ask for help.
What you'll do
- You'll be the single point of contact for a caseload of families, guiding them through the GUIDE Model from first call to steady footing.
- You'll help families understand what they're eligible for and take the next concrete step — no jargon, no runaround.
- You'll check in regularly, catch problems early, and adjust the plan as a family's needs change.
- You'll go through paid training as part of onboarding, and keep learning and growing with the team.
The details
0.3 FTE to 1.0 FTE — tell us what capacity fits your life right now.
Remote, Bay Area preferred.
Paid, included as part of onboarding.
How to apply
Ready to apply? Fill out the form below.
Questions about the role? contact@hottocare.com · 650-82NEURO (650-826-3876) · hottocare.com